Mackenzie Secretarial Services
Hello, my name is Lynette (Lyn) Crowley, and I have owned and operated Mackenzie Secretarial Services for nearly 17 years. I started my business as a virtual assistant (VA) providing copy typing and transcription services.
My background is working in the mining industry for a CEO. Previous to that, I worked for managing directors and general managers in the same industry and in publishing.
In the third or fourth year of my business, I had the privilege of working closely with a technical writer and editor while transcribing documents for a longstanding mutual client. This experience gave me a start in editing—I even started to edit documents from other clients knowing my accomplished colleague, who was now my mentor, was there to answer my questions and provide guidance.
I had always loved creating reader-friendly material—whether it was designing a Word document or PowerPoint Presentation, and I realised that I needed to change the direction of my business because I wasn’t enjoying what I was doing day-after-day.
Since then, I have honed my talents so that I can offer specialised help to clients (using Microsoft Word and PowerPoint). I qualified as a copy editor and proofreader (Applied Copy-Editing and Proofreading Accreditation, Australian College, Sydney)—achieving a distinction and high distinctions.
I am Brisbane-based, but it doesn't matter whether you’re in Brisbane or in any other state of Australia because I am able to provide virtual (remote) assistance.
The way I run my business is to place myself in my client’s shoes, and this keeps me on track to provide quality outcomes. I am strict with myself regarding integrity and working to provide the best possible product and experience for the client.
my core skills
Document style guides