Rachelle Font

Monnow Lane

I have 13 years experience within the freelance industry, primarily as a web developer alongside bookeeping. After frequently being asked to help companies with new business set ups and bookkeeping enquiries, I've now expanded into the Virtual Assistance world to make use of the skills I've gained running my own Company. I am a fully qualified Bookkeeper and Web Developer and LOVE both industries. I manage Bookkeeping for my clients in Xero and use Rounded for my own accounts. Both have their merits, and I enjoy working in both. I also have Professional Indemnity Insurance which I believe to be extremely important in this industry.

my core skills


Web Development

Email Management

Administration Management

Q & A

Whats the best thing to happen to you in your career to date?

Last year I actually ventured into the 'real' work place where I commuted into the city and had colleagues to chat with and to bounce ideas off. This didn't end up working out for me as I was too used to being a freelancer, but it was great after all those years to see how things were working in that sort of environment and to make new fantastic contacts. Since that time (and going back to what I love) my income has literally doubled, along with the confidence I have in myself and my skills.

What does a typical work week look like for you?:

Starting at 8am Monday to Friday I head into my office (a log cabin in the back yard!), very often in my PJs and with a coffee and breakfast in hand! 'OK Google, stream Smooth FM' are usually my first words (google is my only colleague!). Most days I'll work standard work hours but if I have appointments that I need to get to, or anything else personal, I very often find myself working in the evening too. This flexibility is something that I absolutely LOVE about freelancing.

Describe your working environment in a few sentences..

Backyard log cabin office. Dogs at my feet. Backyard Spa out of my window. Air con. Fan. Did I say dogs at my feet .. and finally COFFEE!

What sets you apart from other freelancers in your industry?

I am not driven by the $$. I've come across many that are in my years in this industry and I have seen them come and go. I have never found it productive to only focus on the $$ as the service is then secondary and is very often lacking. Putting the time in to learning your trade, ensuring your customers are happy (and so become long term clients) and building a customer base and network is far more productive and enjoyable.

What are the tools of your trade?

Coffee. Laptop. Xero, Wordpress, Outdoor Spa. Dogs. Aircon. Log cabin office (commonly called an adult cubby house by my friends!!)

Do you collaborate with others? If yes, how does that works?

Absolutely I do. Networking is key to a successful business. As the saying goes "Jack of all trades, master of none". I have a team of local freelancers that I sometimes use for any overflow work, and that I also refer my clients directly to. Supporting other Freelancers and small businesses is really important and I have made some great friends over the years through this.

Whats been the biggest freelancing lesson to date?

OH my goodness ... so many over the years. Updating my terms after each time I've quoted incorrectly and had to spend hours working on projects that I hadn't broken down correctly and so the scope didn't clearly outline what WASN'T included in the price. Over the first couple of years it seemed that my terms changed after every job, as I was literally learning with every job!

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